Overview
“Deep Percept for Communication Automation” is an omnichannel AI solution that can be utilized in various scenarios such as contact centers, service counters, web, and sales. It allows for the use of multiple AI solutions tailored to specific needs. Not only AI models but also rule-based models can be employed within this system.
Features
Integrated Customer Support Platform for Omnichannel Implementation
- It can be deployed across a multitude of channels such as web pages, face-to-face sales, agencies, call centers, etc.
- By integrating and analyzing customer information and interaction history collected from each channel, we achieve true omnichannel implementation.
Numerous solutions tailored to customer interaction scenarios
- Personalized marketing
Based on customer information and input data, we recommend the optimal product.
- Script Display
The talk script dynamically changes according to the inquiry content and customer attributes.
- Response Content Analysis
Detects fraudulent product solicitation and information leaks, etc.
Hybrid utilization of AI-based and rule-based systems
- Not only AI-based, but algorithms based on predefined rule-based systems can also be utilized.
- Quick implementation with only rule-based systems is also possible.
Non-programming rule maintenance
- Rule maintenance is achieved completely non-programmatically. It is completed solely through intuitive operations such as drag-and-drop.
- It is possible to create/update rules for multiple channels in bulk.
Functions
- Customer Attribute & Profile Estimation
- Audit Compliance (Response Content Analysis)
- Digitization of Manuals
- Elimination of Personalized Tasks
- Shortening of Catch-Up Periods
- Reduction of Unnecessary Inquiries (Inbound Call Prevention)
- Reduction of After-Call Work
- Speedy Implementation of Script Changes
- Improvement of Work Quality & Speed
- Accumulation, Sharing, and Reuse of Knowledge
Usecases
Enhancement of FAQ systems, script systems, and sales support systems
Data from call center inquiries, web access logs, sales staff interaction histories, and other multi-channel sources are collected. Frequently asked issues are extracted and data is distributed to each channel from the omnichannel platform, Deep Percept for Communication Automation.
A product recommendation system
A product recommendation system analyzes data such as purchase information, customer information, product information, and interaction history owned by the company to provide personalized marketing recommendations for products that seem optimal for each customer. For financial products, the service can include not only product recommendations but also subsequent systems such as asset management simulations.
System for Call Center Operators
Optimized talk scripts are displayed on the operator’s screen according to the content of the inquiry. By linking customer information from the core system to Deep Percept for Communication Automation, it is also possible to further improve the quality of interactions. The operator only needs to respond according to the script displayed on the screen. Interaction history can also be automatically linked to the system. Interfaces that collaborate with the system are also provided.
Already implemented by major insurance companies and major distribution-related enterprises
Service and Support
We provide appropriate customer support with flexible customization tailored to each company’s business. We cater to the customer’s needs, from building rich AI models that cross a wide range of channels to small and quick implementations. We support you through and through, from consulting to system development and operation.